Refund policy

RETURNS & REFUND POLICY

While we take immense pride in the quality and craftsmanship of our products, we understand that unexpected issues can arise. Please review our return guidelines below:

Chargeable Returns:
Returns are offered as a service and may incur a return shipping fee that will be incurred by the customer and are non refundable

Missing Product Claims & Damaged Product:
Any missing or damaged product must be supported with a complete unboxing video, recorded at the time of opening the package. The video must clearly show the package being opened and the product being taken out.

Items Bought on Sale:
Products purchased during sales or at a discount are not eligible for returns or exchanges.

Three-Day Return Window:
Requests for returns must be made within 3 days of receiving the item.

Shipping Delays:
Timber & Stone partners with third-party courier services. We will share an estimated delivery timeline and a tracking number once your order is dispatched. For urgent orders, please reach out to our customer support team.

Cancellation/Alteration Policy:
Orders cannot be cancelled or altered after 8 hours of being placed.
If an order has already been packed or shipped, it will be considered a return upon refusal.
For prepaid orders, no refunds will be issued if the order is refused at the doorstep.
For COD orders, future orders may be denied if a previous order was refused.
Re-delivery requests will incur additional shipping and repacking charges.

Return Packaging:
Returned items must be in their original packaging, unused, and in the same condition as received. All original paperwork must also be included.

Processing Time:
All returns will be processed within 10 working days of receiving the returned product.
For any queries, please contact us at care@timbernstone.in
 or on WhatsApp at 7898431660 

Approval Required:
All return requests must be approved by Timber & Stone before the process is initiated.
Please note, no refunds or exchanges are available for sale or discounted items.

Thank you for shopping with Timber & Stone!
— Timber & Stone Customer Care Team